Shipping, Refunds, & Policies

ALL ORDERS PROCESS WITHIN 3-5 Business Days note there have been some delays due to covid-19. Large sales can delay processing time. 
All orders are blessed and that may take time. 
Express Shipping: (NOT OFFERED AT The MOMENT) Calculated at checkout + FREE TRACKING UPDATES
 Domestic Delivery Information
Signature is not required on delivery, so if you are not home at the time of delivery your parcel will be left at the safest location deem fit for the mail carrier.
If you do not want your package left, you can contact USPS and provide your shipping details to request a pick up or schedule a time for delivery.
  Processing time is not the same as delivery time. Excludes holidays.

We process, ship, and deliver packages Thursday through Sunday (excluding holidays).
Following the processing of your order, you will receive an email notification of these details, followed by your tracking details for shipments. 
Processing time may be delayed if your shipping address is questionable and or order is flagged as a risk (we use this additional time to help ensure the security of your credit information). We may require proof of identification for the billing information received. 
In the event there is an issue you will receive an email notification of these details
Once you have placed your order we can not revise or alter shipping options. 
PO Boxes & APO/FPO or U.S Territories
We do accept orders shipped to PO boxes and APO/FPO or U.S. territories. These will ship via USPS only. Any orders requiring express shipping methods will require a physical delivery/shipping address. You will be contacted for this information, if you do not supply it and this may cause further delays. 
 Note: All shipment methods come with tracking. However, Express Mail requires a signature at delivery. 
If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deem fit to the mail carrier. 

  • We are not responsible for lost packages in the mailing system. 
  • We are not responsible for incorrect address entered by you as the customer.

Separate packages

  • In some instances, an order may be split into different packages for any of the following reasons:
  •  Certain items may be on backorder
  •  Weight restrictions for regular shipping imposed by the post office
  • There will be a tracking number for each package

Cancellation of Orders/Pre Order Items and Out of Stock Items

  •  LunaMade Creations will make every attempt to contact the customer in the event of out of stock inventory.

 Taxes and Duties

  • All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package.  It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. 

Policy and Terms

  • By placing an order at LunaMade Creations you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping. This also applies to any shipments that are refused/unclaimed by you at delivery. You are also indicating that you are the true holder of the card and/or authorized to use the card for purchases.

No cancellations will be made after an item has shipped. No exceptions. 

Refunds (if applicable) 
We currently don’t accept any returns on any items unless the product is defective. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at and in the subject line write “REFUND INQUIRY”

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you,may vary.